Support支持

• Email supportInclude app version, device model, iOS version, and a short issue summary.
• Scan backup optionsIf scanning fails, use manual check-in or saved room state where available.
• Privacy firstDo not send raw photos or scans unless support asks and you choose to share them.

Support Details

Contact

Email: support@lumaroomdaily.com. Include your app version, device model, iOS version, and a short description of the issue. Do not send raw room photos or scans unless support specifically asks and you choose to share them.

Common topics

• Privacy Policy: AI processing, raw data boundaries, and data deletion.
• Terms of Use: app use rules, disclaimers, and Apple billing.
• Subscription: renewal, cancellation, restore purchases, PDF export access, and refunds.
• Account deletion: server-side account deletion and local data cleanup.

Accessibility

LumaRoom aims to support readable text, clear tap targets, VoiceOver-friendly labels, and system accessibility settings where available. If a screen is hard to use with accessibility features, contact support with the screen name and device details.

Scan support

Some scanning features depend on device capability, camera permission, light, movement, and room coverage. If scanning fails, use in-app backup options such as manual check-in or saved room state when available.

Subscriptions and purchases

Use Restore Purchases in the app if an eligible Apple purchase does not appear. Cancellation and refund requests are handled through Apple account settings and Apple purchase history.